This has included following advice from the Australian and New Zealand Governments, such as enhanced sanitation measures at our sites, providing face masks and implementing travel restrictions for our people.
Our office-based teams are now working remotely to ensure that any risk of contagion is minimised. We’ve implemented our business continuity plans to ensure that our operations and service delivery continue as usual. We will continue to provide uninterrupted and timely service and support throughout this situation.
For our retail brand Simply Energy, we’re providing support for our customers through our Payment Difficulty Framework and other payment options. We’re also expanding our Energy Tracker service, which is a free service for customers and provides timely insights into their electricity use, helping them stay in control of their bills and understand how their appliances are impacting their electricity usage. This will be particularly useful to help our retail customers understand and manage the impacts of working from home. Household energy customers are encouraged to use the online chat or manage their account via MyAccount.
For our generation sites, we’re focused on keeping the lights on, and are working with the Market Operator, AEMO and other stakeholders on asset resilience strategies. We’re also managing planned outages and maintenance schedules to help ensure security of supply in the weeks and months ahead.
For our Services business, we are in close cooperation with our clients to reduce exposure to any potential or confirmed COVID-19 cases, allowing us to assess how we can best continue to service their businesses. We have established a dedicated update line for clients, partners and contractors to notify us if a case has been identified in the workplace where an affected person may have come in contact with an ENGIE team member.
The numbers are:
Australia +61 3 9617 8344
New Zealand +64 9 573 2789
ENGIE will continue to monitor the situation and provide further updates as the COVID-19 situation evolves.For more information on Coronavirus (COVID-19) and the Government’s response please visit: www.australia.gov.au/ covid19.govt.nz/ AU Business support line: 13 28 46